Terms & Conditions

1. Who we are and what these terms cover

I am Vera (iamvera.ai) is operated by The Coding Company B.V., established in The Hague, the Netherlands, registered with the Dutch Chamber of Commerce under number 68132875 (“we”, “us”). These terms govern your access to and use of the Vera platform, including the public website, customer environments, chat runs, the Semantic Privacy Shield and Vera Office (together, the “Service”).

By creating an account, placing an order or using the Service you agree to these terms. If you accept them on behalf of an organisation, you confirm that you are authorised to bind that organisation, and “you” refers to that organisation.

The Service is offered to businesses and professionals. It is not intended for consumers, and consumer-specific rights under Dutch consumer law do not apply.

These terms apply to the Service. The Coding Company B.V. also provides other services, including bespoke software development, for which its own general terms apply — published at thecodingcompany.nl/algemene-voorwaarden. Where the parties have agreed the NLdigital Terms for a particular engagement, those apply to that engagement. For the Service, these terms prevail.

Where a separate signed agreement, order form or data-processing agreement exists between you and us, that document prevails over these terms to the extent of any conflict.

2. Definitions

Environment means the isolated instance of the Service provisioned for your organisation, with its own storage, database and subdomain.

Customer Content means documents, files, prompts, questions and other material that you or your users submit to the Service.

Output means the text, documents, citations, summaries and other material the Service generates in response to Customer Content.

Privacy Shield means our processing layer that detects and masks personal and identifying data before any content is sent to an external model provider.

3. The Service

Vera routes a question through several independent AI models and compares their answers, so that differences and unsupported claims become visible rather than being averaged away. The Service records what was asked, which models were consulted and on what sources the answer rests.

Before content leaves your Environment for an external model provider, it passes through the Privacy Shield. Documents opened in Vera Office remain inside your Environment for collaboration.

We develop the Service continuously. We may add, change or withdraw features. Where a change materially reduces functionality you rely on, we will give you reasonable notice.

4. Accounts, environments and users

You are responsible for the accuracy of your registration details, for the acts and omissions of your users, and for keeping credentials confidential. Accounts are personal and may not be shared.

You must notify us without undue delay at security@iamvera.ai if you suspect unauthorised access to your Environment.

We may suspend an account or Environment where required to protect the Service, other customers or third parties, or where payment is overdue. We will restore access once the cause is resolved.

5. Acceptable use

You may not use the Service to break the law, to infringe the rights of others, or to submit content you are not entitled to process.

You may not attempt to circumvent access controls, rate limits, the Privacy Shield or the isolation between environments; probe or load-test the Service without our written consent; or use the Service to build a competing product by systematic extraction of Output.

You may not upload malware. Uploads are scanned; files identified as malicious are refused.

You remain responsible for determining whether a particular category of data may lawfully be submitted, including special categories of personal data and privileged material.

6. Your content and our intellectual property

You retain all rights in Customer Content. You grant us a limited licence to host, process and transmit it solely to provide the Service to you, to keep it secure and to comply with law.

As between you and us, you own the Output that the Service produces from your Customer Content. We make no claim of ownership over it.

We do not use Customer Content or Output to train our own models, and we do not make it available to third parties for that purpose. Our contracts with model providers are set out in our privacy policy.

The Service itself — the software, interface, verification chain, Privacy Shield, documentation and brand — remains our property or that of our licensors. Nothing in these terms transfers those rights to you.

7. AI output: what it is and what it is not

This section matters more than any other in these terms. Please read it.

The Output is generated by statistical models. Verification across several models reduces the risk of a confident but wrong answer; it does not eliminate it. Sources may be misread, citations may be imperfect, and a claim may be plausible and still be false.

The Output is not legal, tax, medical, financial or other professional advice, and does not create a professional relationship. It is a working aid for qualified professionals.

You must review Output before relying on it, acting on it, filing it or sending it to a third party. Where the Output is used in a regulated or advisory context, that review is yours to perform and to document.

We do not warrant that Output is accurate, complete, current or fit for a particular purpose.

8. Availability, maintenance and support

We aim to keep the Service available and monitor it continuously, but we do not guarantee uninterrupted availability unless a separate service level agreement says so.

We may carry out maintenance that briefly interrupts the Service. Where interruption is foreseeable and material, we will give notice.

The Service depends on third parties, including model providers and infrastructure suppliers. An outage at such a party may affect availability.

Support is provided by e-mail at hello@iamvera.ai during Dutch business hours.

9. Subscriptions, fees and payment

Subscriptions run for the period stated at the point of order and renew automatically for successive periods unless cancelled before the end of the then-current period.

Payments are handled by Stripe. We do not store your card details. Prices are exclusive of VAT unless stated otherwise.

We may change prices for a renewal period. We will give at least 30 days’ notice before such a change takes effect, and you may cancel before the renewal date if you do not accept it.

If payment fails, we may suspend the Environment after notice. Data is retained during suspension in accordance with section 14.

10. Confidentiality

Each party will keep the other party’s confidential information confidential, use it only for the purposes of the Service, and protect it with at least the care it applies to its own confidential information.

This does not apply to information that is public through no breach, was already lawfully held, is independently developed, or must be disclosed by law — in which case the disclosing party will be notified where legally permitted.

11. Data protection

Our processing of personal data is described in our privacy policy, which forms part of these terms.

Where we process personal data on your instructions as a processor, a data-processing agreement governs that processing and takes precedence over this section.

Security measures and reporting channels are described in our security policy.

12. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and that we have the right to grant the rights we grant here.

Beyond that, and to the maximum extent permitted by law, the Service is provided as it stands, without further warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

This section does not limit any warranty that cannot be excluded under Dutch law.

13. Liability

Neither party excludes liability for intentional misconduct, wilful recklessness, death or personal injury, or for anything else that cannot be limited under Dutch law.

Subject to that, our total liability arising out of or in connection with these terms is limited, per calendar year, to the fees you paid for the Service in the twelve months preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of goodwill, or loss of or damage to data, nor for any decision taken on the basis of Output without the review required by section 7.

A claim must be notified to us in writing within twelve months of the event giving rise to it.

14. Term, suspension and termination

Either party may terminate a subscription with effect from the end of the then-current period, by notice before that date.

Either party may terminate with immediate effect if the other commits a material breach that is not remedied within 30 days of written notice, or becomes insolvent.

On termination, access to the Environment ends. You may export your data before the end of the subscription period. After termination we delete Customer Content in accordance with our retention schedule, save where law requires us to keep it.

Sections that by their nature should survive termination — including sections 6, 7, 10, 12, 13 and 16 — do so.

15. Changes to these terms

We may amend these terms. For a material change affecting an existing subscription we will give at least 30 days’ notice by e-mail or in the application. If you do not accept the change, you may terminate with effect from the date the change takes effect.

The version and date in force are shown at the top of this page. Previous versions are available on request.

16. Governing law and disputes

These terms are governed by the laws of the Netherlands. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Disputes will be submitted to the competent court in The Hague, the Netherlands, without prejudice to either party’s right to seek interim relief elsewhere.

Before commencing proceedings, the parties will attempt in good faith to resolve the dispute in a meeting between representatives with authority to settle.

17. Contact

The Coding Company B.V., operator of I am Vera.
The Hague, the Netherlands · Chamber of Commerce 68132875

General enquiries: hello@iamvera.ai
Privacy and data-subject requests: privacy@iamvera.ai
Security reports: security@iamvera.ai